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Welcome to the Keyhole Surgery Locksmiths frequently asked questions and answers section.

We update the answers to reflect the latest changes to our products and services. We hope you find them helpful and informative.

If you don't find the answer to your question opposite please do not hesitate to contact us.

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Questions & Answers

Does Keyhole Surgery Locksmiths provide an emergency call out service?
Yes, Keyhole Surgery Locksmiths are committed to our profession and will provide an emergency call out facility to the customer. However charges may vary dependent on time of day.

When called out do you charge a 'call-out charge'?
No, we work on a system of minimum labour charge (MLC). If we are called out and have to let someone in we will charge our MLC. This is a one-off charge. Whether we carry out 30mins work or 2hrs work you will only be charged our (MLC).

What type of payment do you prefer to accept?
Keyhole Surgery Locksmiths can accept all types of payment including plastic as we are equipped with the latest chip and pin technology.

What credit facilities do you offer?
We do not offer credit facilities unless the customer has an agreed account. If there is no agreed account Keyhole Surgery Locksmiths accepts payment upon completion of work. For existing clients and commercial customers we offer 30 days credit as standard.

Why should I use a professional locksmith company?
Professional skilled locksmiths bring experience and a wealth of knowledge in lock, safe, commercial, domestic and vehicle security problems. Keyhole Surgery Locksmiths are better equipped to help with the issues pertaining to your unique situation. A professional locksmith can usually provide a solution on site there and then.

Why should I use Keyhole Surgery Locksmiths?
Keyhole Surgery Locksmiths are a fully insured locksmith company who guarantee to provide a professional and effective service, supplying and fitting the highest standard of products and offering sound advice where necessary. Our technicians have been trained by the best in the business and we source our products from the leading suppliers within the UK and Ireland. Keyhole Surgery Locksmiths have been accredited by the leading Health and Safety Certified Body for Public Procurement and are Constructionline Registered. As we are a local company we understand the importance of having an aftercare and after sales service. Therefore, should a fault occur with any of our products that we will guarantee a repair or replacement that same day. We guarantee all the products we supply and fit for 1 year.

Can you cut keys for different types of locks on site?
We can cut keys for all the locks that we supply and fit on site. We don't carry every type of key for every type of lock but can cut most vehicle, commercial and domestic keys on site.

I am moving into a new home, should I change the locks?
Yes. Most locks come with three keys when new. Have you been given three keys for each lock? How many neighbours, baby sitters, workers or cleaners do you think may have keys to your new home? Even if the locks seem to be working properly it may pay to have them changed then give your spares to people that you trust.

My landlord gave me the keys why should I get new ones?
Firstly, for all of the above reasons when moving into a new home. But, more importantly you should have a locksmith visit your premises to advise you of your actual door security.

Is my home/business premises insurance valid with my current door locks?
Most insurance companies now stipulate within the policy that you must have British Standard (Insurance Approved) locks fitted to all external doors. If you do not and you get broken into through them doors your home/business premises insurance may be invalid. Therefore, not having cover for your contents. Keyhole Surgery Locksmiths can advise you what you have in order to inform your insurance company and in some cases by having British Standard door locks fitted you may qualify for a premium discount.

How can I make my windows more secure?
All windows not unlike the guidelines for doors must have key operated window locks fitted for the same reason you would have British Standard door locks fitted. Insurance companies may only favour key operated window locks and therefore by not having them could render your cover invalid.

Is there such a thing as a key that can open all locks?
No. A 'master key' is a key that opens many locks. Locks have to be set up to accept master keys thus enabling access control and key control. Locks are typically 'master keyed' in hotels, commercial buildings, offices, industrial units, schools, hospitals, care homes, etc. There is no such key that can open all locks when inserted.

What is a key that has 'do not duplicate' marked on it?
This is what is called a restricted key meaning that you can't get it copied in a shoemaker's or key cutter's high street shop. It is becoming increasingly easier to get these types of key copied the older they are.

Can I have all my locks on the same key?
Yes, Keyhole Surgery Locksmiths can help you do this. In most cases you can keep your existing locks if they are compatible and have a locksmith code them alike. This is referred to as 'Keyed Alike.' If your locks are not compatible, you may be able to use most of your locks, and maybe need to purchase 1 or 2 to accomplish your goal.

What is a Master Key?
A Master Key is created when a group of locks are custom coded so each lock uses a different key, but a combination is added so one key will open all locks. In a group of locks that are Master-keyed (MK) each lock is operable by both its own individual key and the Master-Key. Each individual key operates its own lock only. The Master-Key operates all the locks in the group. Other systems are also possible using sub-Masters, Grand-Masters, etc. Therefore, maximising flexibility to suit you. Master key systems can incorporate different locks for unique applications including padlocks.